Refund Policy

Our refund promise

We offer a full refund within seven days of your purchase. To qualify, the item must be new and unused, in its original packaging, and returned with proof of purchase.

How to request a refund

To request a refund, contact us by WhatsApp or by email at info@masaartravels.com within seven days of your purchase, and our team will guide you through the process.

How your refund is processed

Once we receive the item and confirm it meets the conditions above, your refund is issued to your original payment method. Please note that shipping damage and manufacturing defects are handled separately under our returns and warranty policies.